User management
Manage user accounts and reset passwords.
By Cristiana1 author27 articles
- Forgotten password or locked accountFollow the guidance in this article if you've forgotten your password or if your account is currently locked.
- DutySheet staff modifying user personal detailsThis article explains why DutySheet staff are not allowed to modify users' personal details.
- Edit or update user detailsFollow this guidance to edit or update user details.
- Username and passwordFollow the guidance in this article to set up your username and password.
- User details and user notesThis article provides information on user notes and details.
- Rank managementThis article explains what the Rank Management page is and how to manage ranks.
- Add, update, or delete profile photoThis article explains how you can add a new profile photo or edit and delete an existing one.
- Types of logsThis article provides information on the types of logs available in DutySheet.
- Reset API User passwordThis article explains how to reset API account passwords.
- Assemble CDSV OnboardingThis article provides the steps to onboard Cyber volunteers from DutySheet to Assemble.
- Add new ranksFollow these steps to add new ranks and edit rank order.
- Adding NPTAdministrators can update NPT permissions on a user’s record by following these steps.
- Amend a supervisorThis article explains what to do if you need to amend a supervisor.
- Change a user's locationThis article details changing a user's location.
- Delete a user recordThis article details deleting a user record.
- Edit ranksThis article explains how to edit ranks on the Rank Management page.
- Error: 'FIN number already in use'This article explains how to resolve the error 'FIN number already in use'.
- Locked user accountThis article explains why a user's account got locked.
- Logon issuesReview the most common reasons users cannot log in to DutySheet, especially after resetting a password.
- Officers not appearing on My Team pageThis article explains what to do if officers are not visible on the My Team page.
- Password resetThis article explains the validity periods for password reset links and temporary passwords, as well as the account lockout period following prolonged inactivity.
- Provide user dataThis article explains how to export a user’s data and remove any information that is not required before sharing the export.
- Reinstate a resigned userThis article explains how to reinstate a resigned user by changing their account status back to Active.
- Temporarily suspend accessThis article explains how to suspend a user’s account to prevent access while preserving their account and data.
- Turn on parent/guardian consent for a cadet who is over the age of 18This article explains how to enable parent or guardian consent for cadets over 18 by removing their date of birth from their profile.
- User transfer to a different forceThis article explains how to move a user to a different force.
- User unable to log inThis article explains how to troubleshoot user login issues by resetting a locked account’s password or contacting Support if the user no longer appears under My Team.