Users may be unable to log in for several reasons.
User shows under My Team
If the user is still showing under My Team, they may have locked themselves out with too many log in attempts. In this case, reset the user's password to re-enable their account.
User doesn't show under My Team
If you can't see the user under any of the options on the My Team page, please reach out to us via the Digital Assistant and provide us with as many details as possible so we can investigate and assist.