If you are experiencing issues with an expenses file not being received, this may be related to the server migration and changes to the FTP connection settings.
Please ensure your organisation is connecting to ftp.dutysheet.com rather than using an IP address.
The recommended connection settings are:
Protocol: FTP over TLS
Port: 21
TLS: Explicit
Passive ports: 50000–50100
Server IP: 18.132.236.134
Please also ensure that your firewall allows access to the passive port range 50000–50100 on the new server IP address.