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Enter expenses for inactive user

This article explains what to do when a user has left and is set to inactive but still has an expense claim to add.

Written by Cristiana Ghinea

If a user has left the organisation and their account has been set to Inactive, but they still need to submit an outstanding expense claim, an administrator can temporarily reactivate the account to allow the expense to be entered.

The administrator should:

  1. Reactivate the user’s account.

  2. Reset the user’s password.

  3. Log in to the user’s account.

  4. Enter the outstanding expense claim.

  5. Set the user’s account back to Inactive status.

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